The Sanctuary Policies

1. YOGA & MOVEMENT STUDIO POLICIES

Class Booking & Cancellations

  • Minimum Enrollment: To ensure a sustainable schedule, we require a minimum of two participants per class. If this minimum is not met,  the class will be canceled by the following times:

    • Morning Classes: Book by 9:00 PM the night before

    • Noontime Classes: Book by 9:00 AM

    • Afternoon Classes (2–4:30 PM): Book by 12:00 PM

    • Evening Classes (5 PM or later): Book by 3:00 PM

  • Cancellation Window: You may cancel or reschedule a class up to 2 hours prior to class time without penalty.

    • Workshops, retreats, and special events require 24 hours’ notice.

    • Late cancellations or no-shows will result in forfeited credit.

  • How to Cancel: Cancellations must be managed online. Cancellation or change requests received via email/text/social media/phone call are not accepted as these channels are not monitored 24/7. Access instructions on how to cancel here.

Attendance & Arrival

  • Please arrive at least 5 minutes before class begins.

  • For your safety and to maintain the container of practice, late arrivals are not permitted once class begins.

Consent to Hands-On Adjustments

All clients have the right to consensual and trauma-informed touch. Every class offers the option to provide opt-in consent for adjustments using our consent cards. Questions? Please speak to the instructor directly.

Technology & Environment

  • The studio is a tech-free zone. Please silence and store phones during class, except in emergencies.

  • Natural Scents Only: We use plant-based incense, palo santo, and sage. Please avoid synthetic perfumes or strong scents.

2. CO-WORKING SPACE POLICIES

Hours & Access

  • Open: Monday–Friday, 8 AM – 5 PM unless otherwise noted. Please check out our scheduling platform for the most up-to-date information on cancellations.

  • Entry is permitted only to authorized users. Do not share your access credentials.

Quiet Environment

  • We are a quiet co-working space. Conversations are welcome, but please keep your voice low, especially when wellness sessions or movement classes are in progress.

  • Be mindful of noise levels in shared spaces. This helps maintain a calm environment for clients receiving services and for fellow members who value quiet focus time

  • Please use headphones for media and please book “The Studio Office” if you need to take phone or video calls or take them outdoors.

Studio Sounds & Schedule

  • The exception to our quiet policy? Our bass-pumping movement classes! Some sessions include energizing music.

    • Check the studio schedule in advance if you are sensitive to sound—or feel free to join in for a fun and uplifting time!

Seating & Cleanliness

  • Seating first come, first served unless otherwise reserved.

  • Clean your space before leaving. Shared items (kitchen tools, office supplies, etc.) must be cleaned and returned if used.

BYOL: Bring Your Own Lunch + Food & Drink

  • Light meals and drinks are allowed in the co-working area. You’re welcome to bring your own lunch and store it in our community fridge. Or explore one of the many amazing local eateries nearby! (Bonus: Monthly members receive discounts at select local businesses!)

  • Please clean up after yourself - Thank you!

Internet & Security

  • Wi-Fi access is for members and guests only. Please use responsibly—no illegal downloads or activities.

  • Report any tech issues or suspicious activity to staff.

3. GENERAL FACILITY POLICIES

Memberships, Credits & Expirations

  • Class Cards:

    • 5-class cards expire 90 days from purchase

    • 10-class cards expire 180 days from purchase

  • All sales are final. We do not offer refunds on unused classes or memberships.

Refunds & Transactions

  • Refunds will only be issued for eligible cancellations within the posted timeframes.

  • All other sales, including retail and events, are final.

  • We are unable to honor retroactive discounts or promotional pricing offered after a purchase has been completed.

No Outdoor Shoes, Please!

  • We are an outdoor shoe-free zone. Please remove shoes upon entering.

  • Feel free to bring your own slippers or indoor-only shoes or borrow a pair for the day!

  • Please help us maintain a clean, serene environment by removing outdoor footwear upon entry.

Lost & Found

  • The Sanctuary is not responsible for lost items.

  • Unclaimed items will be donated or disposed of seasonally.

Minors

  • Participants under 18 must be accompanied by an adult at all times unless enrolled in youth-specific programming.

Smoking & Substances

  • The Sanctuary is a smoke-free and substance-free facility.

4. CODE OF CONDUCT & COMMUNITY STANDARDS

Respect & Inclusion

We are committed to a safe, respectful, and inclusive environment for all. Discrimination or harassment of any kind will not be tolerated.

This includes but is not limited to: race, gender, age, disability, religion, national origin, or sexual orientation.

Harassment & Sexual Misconduct

Harassment is defined as any unwelcome verbal, visual, or physical behavior that creates a hostile or offensive environment.

Sexual harassment includes, but is not limited to:

  • Unwanted sexual advances or contact

  • Sexual jokes, gestures, or comments

  • Display of explicit materials

  • Retaliation for rejecting advances

Anyone engaging in such behavior will be subject to disciplinary action, up to and including termination of access or membership.

Complaint Procedure

If you experience or witness harassment or discrimination, report it confidentially to:
📧 info@thesanctuarynorthfield.com

No retaliation will occur for good-faith complaints.

5. HEALTH, SAFETY & EMERGENCIES

Illness

Please stay home if you’re feeling unwell, especially with symptoms of fever, cough, or contagious illness.

Emergencies

  • Fire exits and first aid kits are clearly marked.

  • In an emergency, call 911 and notify staff immediately.

6. PHOTOGRAPHY, PRIVACY & RECORDINGS

  • Personal photos are allowed in shared spaces outside of class times, with consent from anyone captured.

  • Photography or video during classes is not permitted without instructor and participant consent.

  • Respect the confidentiality and privacy of others.

Thank You

We’re honored to hold space for your practice, work, and community life. These policies exist to protect that space, so we thank you for reviewing and respecting them.

If you have questions or feedback, contact us at info@thesanctuarynorthfield.com

Updated: 6/12/25